I recently read “Games Criminals Play” by Bud Allen and Diana Bosta. It’s a very interesting work that uses the context of the prison institution, and the ways inmates strive to manipulate corrections officers, to explore the nature of manipulation.
In prison, inmates will slowly develop relationships with guards, get them to bend the rules in seemingly minor ways, and then use those violations as leverage against the guards to force the guards to bring in contraband or submit to sexually acts (in the case of female C.O.s.)
BTW, CO = correctional officer = guard. Background music for this post: Officer Ricky by G-unit.
Allen and Bosta say there are 12 stages to the setup, which often take place over the course of 6 months to a year.
1. observation
Inmates look at the guards’ body language. Everything says something, even if it’s not explicit, because information is contextual. For example, if my shirt is ironed, it might indicate that I care about my appearance, and that I am meticulous. If my shirt is ironed but my appearance is otherwise haggard then it might indicate that I have a specific important occasion today.
They examine the nervousness/ease through which the guards roam the world: they deliberately violate minor rules, and then they look for guards that are either “soft” (willing to let rules be bent all the time out of desire to avoid confrontation) or “hard” (ruthlessly enforcing all rules and never using judgment for leniency where appropriate): softness or hardness is indicative of covering up some sort of mental/emotional weakness. People who aren’t emotionally resilient are more easily manipulated. The cardinal principle of manipulation is that a manipulator succeeds by providing the manipulated with positive emotions (subsequent to negative emotions). If someone has positive emotions ALL THE TIME, then the influence of an outside tinkerer is irrelevant.
The perps also learn their victim’s likes and dislikes and personal history, so that they will be able to forge a more “authentic” bond with the victim. Keep in mind that the inmates often work in large cabals, colluding in their informational exchange. A casual conversation overheard by the lunch cook (Guard A to Guard B: “I hope the Dolphins win this weekend!” or “My wife’s being such a bitch!”) might be relayed to another inmate, and the guard would never think to conceive that the two knew each other.
2. victim selection
Perps like to select victims based on their gullibility or weakness or being “hard” or “soft” instead of “mellow”. Another victim archetype that they prefer to choose is the newly transferred employee: this employee is unlikely to be familiar with local customs and to be prepared to deal with the devious nature of the criminals. Therefore they’re more susceptible because they are less prepared: they haven’t been inoculated with defensive skills.
3. test of limits.
The next step is testing: violating minor rules, asking for things that are not supposed to be given. They test for the resilience of the guards and are also playing to what in psychology is called the “foot in the door phenomenon”: people who do a small favor for you are more likely in the future to do larger favors for you. This phenomenon can be explained through the principle of cognitive dissonance; our minds are very reductivist in nature and conflicting/competing concepts tend to cause pain. So if you do a small favor for someone (which requires a small level of interpersonal compliance [to be expanded on in a future post]), when asked for a larger favor, we say to ourselves “well, I did this other thing for that person, I obviously like them”.
4. support system
The inmates then proceed to “support” their chosen CO “Duck”. (Cons use the condescending term “duck” to refer to mark COs. It all sounds very 1950s to me though, so I guess that makes me kind of a “square”. The book was published in 1981 though.) They offer to help the CO with their work-chores (evoking a reciprocity response), and in doing so they often become indispensable to the guard, performing work in such an excellent fashion that the CO begins to depend on the inmate: they will often deliberately fake an absence so the guard will realize how useful the inmate is. The same principle applies to picking up chick, by the way: when things are going really well with a girl you’re talking to, if you suddenly become unavailable (walking away and talking to someone else; not picking up the phone when she calls after you’ve been bonding) the girl will rationalize how attracted she is to you. The character Dennis from “It’s Always Sunny in Philadelphia” demonstrates this vulnerability in the episode “The D.E.N.N.I.S. System”.
One other tactic they use is to compliment the guard. Compliments are actually a devastating manipulative tool, because they enhance the ego of the complimented. because the ego is false, and impermanent, whatever goes up must necessarily come down; and then the complimented becomes less grounded in reality and more likely to gauge their opinion of themselves on temporal circumstances (this is opposed to real, enduring self-esteem, in which a person has an inventory of their strengths [and positive sense of self] that is not subject to the emotional vicissitudes inspired by the whims of an external environment.) This is why it is so important for ego-based individuals to become “validated”.
^— This requires more exploration in a further blog post, too, but it’s so deep and I’m still unraveling the mystery/nature for myself, so …
5. empathy/sympathy
Inmates try to talk to guards as much as possible and learn about their personal lives. Remember, in an earlier step they tried to learn as much information as possible about their victim. That way, they can claim they suffer from the same problems and successes as the victim. Empathy and sympathy are another way inmates bond with the guards/COs. I hypothesize that exchanging of emotions causes bonding for two reasons:
1) it may be human nature for “pair bonds” to form after serious emotions are shared
2) by sharing deep feelings with another person who accepts you fully, you and your ego structure become validated, so you become dependent on that person
Also, we are more likely to become comfortable around people who have similar interests and likes as us. This may be because of the amygdala which is the source of liking/disliking–as well as fear. When there is a low level of fearful amygdala activity, our ability to trust is high (as are our levels of oxytocin, which is a bonding chemical).
6. plea for help
The con will then begin a plea for help: saying they need to change their lifestyle, they want to change their lifestyle, and make it honest. A big theme of the book – though it is inadvertently a great exploration of manipulation, it is also a manual for Corrections Officers and civilians on how to avoid being taken advantage of by cons – is that the guards are there to serve as honest role models, and criminals respect guards whom they cannot push around, for they are a testament to the possibility of honest success in society. Those curious more about the nature of prison as well as “fun” (interesting) stories about time inside can check out “Inside” by michael santos, reviewed on my blog here.
By asking the guard for help, they improve the bond (after all, to help someone is to be of higher status than them – and this nurtures the illusion of the guard that *they* are the ones in charge of the relationship/situation). But one thing they might be doing is feeding the guard bad information in order to get extra leniency. To that end, the book advocates bringing in more guards to help assist with advising the inmate on their difficult personal situation. By spreading information to others it is more likely that a set-up plot could be caught by someone with wary eyes and a cautious mind. An inmate who is truly suffering will typically not object to the extra help and community support, whereas an inmate who is faking will often object violently.
Incidentally, honesty is a very important step for the healing of humanity (Steve Pavlina calls this “Truth” in his personal growth paradigm).
7. we/they syndrome
An excellent tactic also employed by the con is evoking the “we/they” syndrome. They learn of the guard’s personal vulnerabilities and leverage them to enhance the guard’s ego. More on the ego because this is so essential to understanding:
The ego is in essence a false separation from the rest of humanity. It’s fake. It’s not real. Enhancement of the ego means a “stronger” (as in foundation, not as in strength in any noble sense of the word) ego – more well articulated. More chiseling away at the statue. The ego is false in nature, and therefore is a lens of distortion. If you wish to distort someone’s sense of reality in order to manipulate them, you should play to their ego: this does not necessarily mean making them feel better, but instead making them understand why they are different from everybody else. (Through compliments, insults, subcultural stereotyping…)
It’s one of the reasons that HATE is such a powerful tool for control. For a great example of this, see the film American History X.
So the inmates will discuss their similar ethnic/neighborhood/circumstance background, or they will separate the victim from staff. Separating the victim from the staff is essential. For example, they will be less likely to seek out social support when the inmate eventually blackmails them; they will be less likely to bring in other staff to help validate the accuracy of the inmates’ claims; they will live in their ego-based reality, distorting truth to fit their carved-out identity.
8. offer of protection
The inmates are sure to offer to protect the guard: if the guard violates a rule, the inmate will “take the heat”; if the guard becomes intimidated by threatening inmates, then the inmate will offer to protect the guard in the future. (“You don’t need to worry about them.. you’re with me.”) Causing this follower behavior (ego-based) is essential to the manipulation of the guard. In fact, many of these threats are staged by the inmate, working with others in a cabal.
9. allusion to sex
Female CO victims are often used for sex, whereas male CO victims are more likely to be used to bring in contraband (alcohol, marijuana, porn). In manipulating a female guard, the male will often bring up sex or sexual remarks, but then distance himself from them: for example, inmate A will say that a fellow inmate was making sexual talk about a female guard, but then inmate A stepped up and “put the other inmate in his place”. This brings up the notion of sex in the presence of the female, while making the inmate himself appear non-threatening. The way to nip this in the bud is for the female guard to say that any sexual talk in her presence is neither appreciated nor appropriate. However, in prison as in real life, if someone doesn’t actively speak up and say something, silence is taken as assent.
10. touch system
Touching in the context of prison manipulation is a slow process: the con will first touch the duck accidentally, then more often, lightly, then deliberately, in a friendly way. This operates through the “foot in the door phenomenon”; in sales it is known as a “Yes ladder”, and it also involves principles of compliance. When human beings touch each other, if the touch is not aggressive, oxytocin is often released, causing a bond to form. (also, cognitive dissonance: why would I let this person touch me if I didn’t like them? of course, human mentation is almost always rationalized… emotions first, then logic to explain the emotions in a socially acceptable way. the oxytocin release probably causes the emotions, which catalyzes the explanation through cognitive dissonance.)
11. rumor clinic
Rumors are a devastating step in the process of converting a duck. By planting a rumor seed with other employees, it will spread, and often create dissonance in the duck’s relationship with his coworkers. People are inclined to believe rumors: maybe this isn’t because we are weak-minded, but because “if there isn’t any truth to it, why would people be saying it?” Or maybe because we are weak-minded, and inclined to believe the worst; because we are living through our egoic superstructures, and any “negative” behavior on the part of another human enhances our position in opposition: “I’m not like that”. I put the word negative in scare quotes because it’s a duality judgment requiring: things aren’t negative, or positive; they just are. The ego (and the amygdala, with positive or negative emotions) makes things “good” or “bad”.
Anyway, with the rumor breeding, the already-low-self-esteem employee is likely to become further distanced from his peer group, and more likely to bond with the inmates who have so slowly insinuated themselves into his life: they are his only friends. Compliance is increased.
12. shopping list.
The next step is for the inmate to present the employee with a shopping list of contraband. This may be something minor, like cigarettes, or something more serious such as drugs, alcohol, money, or sex. This is often a “one-time-only” sales pitch. This is the step where the inmate goes all-in: there’s no turning back after this point.
13. lever
If the CO complies with the “shopping list” demands, the inmate now has a lever to use against the CO…creating LEVERAGE: continue with your compliance, or I will report your past indiscretions to the prison warden/administration, and you will lose your job/wife/family. The duck, now all alone (in his mind/ego), is unlikely to be rational, and will often comply.
In the course of life it is important to avoid letting people get levers on you. One great way to avoid it is to never do anything illegal; another one is to be honest (to not lie and to not cheat) and to live with integrity. In our modern world, these are very difficult tasks, but for the good life, free of worries and constraints, we should endeavor to stick to this path. Unfortunately, we often have relationships with people who aren’t fully accepting of us, yet the relationship is still important to us, and even if we don’t do anything illegal, the knowledge of our behavior, which may be a reflection of integrity, yet still unacceptable to someone, can create a lever. One example is homosexuality: we’re gay, but our parents would never accept that, but we still value the relationship with our parents.
There is probably an integrated solution to the above dilemma, but I don’t have all the answers. If you have one, please chime in with a comment at the end of the article. (All comments are always encouraged and welcome.)
14. sting
And if the CO refuses to comply, the inmate will often threaten the CO with force. There are many documented instances of a CO being slaughtered for refusing to comply with inmate demands.
Preventing a setup is possible though.
1) gut check / listening to intuition
If your gut/intuition tells you something is wrong, or off, or that someone is lying, then it probably is. As I mentioned in my article on Learned Optimism, this is one of the few cases where it really does pay to be as pessimistic as possible!
2) avoid suspicious behavior
If you don’t do anything illegal or break any rules, people won’t have leverage against you
3) tell other people
If you tell other people, there is more social momentum behind you
4) nip bad behavior in the bud
If someone does something that crosses the line, then if you nip it in the bud then you will avoid that kind of behavior in the future: they will learn what you stand for. Hence the classic prison advice “Kick someone’s ass on the first day” from the movie Office Space, also comically demonstrated by the behavior of Shane Botwin in the show Weeds.
5) document everything
If something is amiss, leave a written record of it. This is what happened in the movie The Departed (sorta. If you haven’t seen it yet, I won’t spoil it for you. but go buy it!!! It’s so awesome and available from Amazon on DVD for only $8.49)
moreover, when it’s the con’s word versus yours, his credibility will be threatened by his history of misbehavior.
I’ve been scammed in the past. It’s always stemmed from me trying to do something illegal (e.g., exploit a glitch in an MMO), and then getting punished for being out-goaled by the scammer. If you want, I can go into further detail on this. I don’t want to incriminate myself, but as a result of this and other past behavior I try to be as legal as possible (while still exploiting [legal] loopholes for personal gain).
A note on being out-goaled: if you don’t have very very clear goals for yourself, then if someone else has clear goals, if they are resourceful, they will take advantage of whatever in the environment they can in order to achieve the goal. And someone who doesn’t know what they want, and can’t refuse a great opportunity, is an excellent resource! I myself was victim to being out-goaled when I was recruited to work for the NHL– prestigious name, great salary (so high that I couldn’t refuse it, and while that much money would have been great in THEORY or for someone else, though for myself in actuality I didn’t want it), … all ego, and unrelated to my goals.
Back to manipulation. Realize that these concepts don’t just apply to prisons, they also applies to the workplace, people testing your limits in social situations, and whatever else you can think of.
If you are interested in learning more about manipulation, I also recommend Influence by Cialdini, Predictably Irrational by Dan Ariely, and watching some movies by David Mamet (such as The Spanish Prisoner). The show “The Office” is great as well, and if you’re already a fan of the show, I recommend Venkat Rao’s post “The Gervais Principle” – which is VERY interesting and thought provoking. Alternatively, you can stay tuned to this blog, and I promise I will continue the exploration.
You can get “Games Criminals Play” for $17.59 on Amazon, here.